Refund policy

Return conditions

Except for gift cards, and store-specific merchandise designated as final sales, we accept the return of your product(s) up to 30 days after they have been delivered. The return is possible if your products have never been opened or used, and are in their original packaging! Unfortunately, we cannot accept returns of items if they are used or opened, for sanitary reasons.
In accordance with our commercial policy, the customer has a period of 30 days from the date of the order to exercise their right of withdrawal.
If the customer is not satisfied with one or more products, they are invited to contact our customer service team at the following address: [email protected]. After reviewing the request, Manucurist will propose an appropriate solution and may, where applicable, arrange for the return and refund of the products concerned.

The return fees are at the customer's expense, we do not provide prepaid shipping labels.

If your package is returned to the sender due to failure to collect it from the post office or pickup point within 8 days, or because of an incorrect delivery address, missing address information, or due to a refusal of the package by the customer, the recipient being unavailable, you will be refunded the original amount of your order, minus a $10 fee. This amount covers the administrative costs associated with processing and returning your order.

Please follow the two instructions in order for us to process your return:
1. Fill out the following return form and add it to your return package
2. Inform us of your return by sending us the following information at [email protected]:
- order number
- return tracking link
We cannot process your return without this information!

The return address for your package is :
WILKES-BARRE:
Manucurist
c/o MasonHub
175 Logistics Drive
Suite 100
Hanover Township, PA 18706

Refunds

Upon receiving the returned Product(s) from you, we will process any refund due to you as soon as possible. You will be refunded in full to your original form of payment, including the cost of standard delivery; however, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

30-Day Refund Policy
We want you to shop with confidence. Please note that our 30-day refund policy may be used once per customer only. Once a refund has been issued, no additional refund requests will be accepted - whether for the same order, a different order, or additional products.